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THE DOWN FALL OF EBAY

Ebay recently announced it was doing some lay offs because of sales being down. I laughed inside when I read that because the reason sales are down is because of their own fault pushing sellers away. Let me tell you about my past 5 years with Ebay.

My user name is feedmybabbies, I sell mainly aftermarket Harley parts that are imported from China, though the past 2 years we have got into the manufacturing end and are producing our own parts here in the good ole USA.

Five years ago on Ebay I had almost 5000 parts listed on Ebay and then Ebay decided to make it where the buyers can leave negative feedback but the sellers can’t and what happened after that was buyers started using that to extort the sellers. I would have guys email me and say “I like the chrome bars but the chrome could be better so if you refund me 10.00 I won’t leave you negative feedback”, or I would have people leave negative feedback and then email me and say “give me $20 bucks and I’ll remove the negative feedback”. It got so annoying I started pulling parts offline things like $100 exhausts it was amazing how many people thought the china chrome finish should look the same as a $900 American exhaust and got down to about 1500 parts. Meaning, I made LESS money and Ebay made LESS money. In dealing with Ebay it seemed like they always took the buyers side with things and the sellers always got screwed. Ebay made their money off the sellers yet treated the sellers like crap.

Recently I had my selling amount lowered from 250K to 5 thousand a month! I called Ebay and they stated it was a mistake and it took them 3 days to fix it, meanwhile my ads were falling off line!  So a few weeks later I’m sitting there looking at 5000 POSITIVE feedbacks with just 2 negatives and rows of 5 stars and Ebay lowers my sellers standard to below average and limits the amount I can sell. I’m sitting there dumb founded and I call Ebay and they tell me on the surface it looks great but they started this “new sellers standards” where they go by defects and my defect rate is high. I go to the page and start looking over what they are calling defects, by the way at this point I now only have a little over 200 items online, just the parts I manufacture, and my sales plummet  from 7-10K a month to $500 because I’m in “below sellers standards” and my rankings in their search engine is lowered and you can not find my parts!

 

So I look over my defects page. Five of the defects were open cases but here is the funny part, all 5 people said they did not mean to open a case they were just emailing me and they clicked on the wrong thing. I called Ebay  when these happened and each time they said they would contact the buyers to confirm they did not mean to open a case and remove it and they never did contact the buyers or remove anything. Ebay now says they have fixed that problem so people cannot accidentally open cases anymore admitting there was a design problem, yet the defects still show. Then one of the defects was I told a guy I would not ship to Puerto Rico and he bought any way, I refunded him immediately and he left negative feedback, then a month later I sold another part to a guy in Puerto Rico, I call Ebay and ask them how to handle this so I would not get another negative feedback and the rep tells me to cancel the sale and I do it while on the phone with him and later I find that me canceling the sale was treated as a defect.

And here is my Favorite, a guy buys a plastic part for a Harley street glide it weighs 6 lbs, I ship it to California and someone at the post office decides I paid the wrong rate and demands $83.00 from the buyer. I tell the buyer I have had this problem before and I have a guy at USPS corporate Randall Anderson and he can resolve the problem tomorrow and the buyer says he does not want to wait and wants me to refund him by midnight and states he is a Diablo nomad 1% biker and that if I do not refund him that “NC is small and he will make life very difficult for me and my family”! That Ebay buyer basically threatens me and my family over a $40 part. I went ahead and refunded him and never got the part back. I call Ebay thinking they will protect me. Three different times with three different reps they looked at the emails and said they would take care of this and remove the negative feedback he left and they NEVER did! I called 3 months later and talked with a supervisor about these problems I have with these defects and he said with Ebay’s system there is only black and white and there are no grey areas  and my problems land in a grey area and even though he would like to, he can not remove ANY of them and then tells me after looking at the emails from the biker guy, he did NOT consider what he wrote a threat. Once again NOT doing anything to help out Ebay sellers!

The other thing Ebay had a problem with is my parts were not shipping out on time. On my handlebars I advertised 3 days to ship but sometimes customers want the handlebars powder coated black, well that adds 3 -4 days more to ship. There weren’t any customers  complaining about the delay but Ebays computer thought I was a bad seller and what pissed me off even more was we started getting so busy I started offering FREE powder coat to customers because we already had so many handlebars already going to powder coat that they were flat rating us, so here I am GIVING EBAY customers a $59.00 powder coat for FREE and Ebay is holding it against me! I bend over backwards for my customers to make them happy  and have almost flawless feedback yet with there new standards I’m a bad seller and a risk, I give up on Ebay and I’m now getting setup on Amazon. It’s sad. I think if Ebay CARED MORE about their SELLERS maybe sales would not be down and maybe some people would not be losing their jobs.

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